We Provide Logistics Solution Tailor-Made For Individual Customer!

As "Mobile Intelligence Logistics Service Provider", Dimerco cares about your need. We listen to you, study on your case and provide you our best total solution. Dimerco provides customized services for customers around the world from 50+ leading industries. For more information please contact us.

 

Contingency Plan Summary

Dimerco Express Group worldwide teams managed to handle freight movements by customized charter flight and multimodal transport services during pandemic Coronavirus with its capability in near 50-year logistics know-how, long-term partnership with carriers, global network with over 160 service outlets, customs brokerage professionalism and self-developed Dimerco Value Plus System® operating on Web.3.0 cloud network. Anti-epidemic material & equipment, laptop and home fitness equipment were timely and efficiently delivered to Europe and USA in quick response by a seamless teamwork.

Multimodal Transport Services

Due to the airport & seaport closure during COVID-19 Pandemic, Dimerco has provided alternative multimodal transport solutions, including Sea/Air, Road/Sea and Sea/Road/Rail, to ship electronics and semiconductor components in time.

 

Charter Flight Services

During COVID-19 Pandemic, Dimerco has provided comprehensive logistics services with optimized solution of Charters in Several Projects for Medical Protective Clothing & Equipment, Computer and Computer Peripherals around the world.

 

Aerospace- Introduction

Our dedicated team customizes solution in a flexible, professional and cost-conscious manner for companies in aerospace industry such as OEMs, MROs, Airlines, Distributors, Procurement, leasing and service companies. The various products we move including AOG, aircraft parts, engines and helicopters.

Our Expertise and Services

Dimerco worked with 1st and 2nd tier Manufacturers, Airlines, companies providing MRO services in aerospace industry. Commodities Dimerco handles such as:

  • Helicopters
  • Aircraft Parts (Main Gearbox Assembly, Main Rotor Blade, Engine, etc.)
  • Commissary/Inflight Products (Plates, Earphones, Cups, etc.)

And our services including:

  • Cargo Insurance
  • Customs Clearance Pre-Setup & Guidance
  • Door-to-Door or Door-to-Port Services
  • Truck Delivery Solutions
  • Palletizing Solutions

Aerospace- Urgent Civil Helicopters

Dimerco has turned round an urgent request from a long-standing, well-known aerospace customer in China to deliver two civil helicopters from Tennessee, USA to Guangdong in China, via South Korea, in just 5 days. The process of moving the oversize cargo, which comprised 12 pieces weighing over 4 tonnes, was managed end-to-end by Dimerco, from overseeing packing at origin, pick-up and delivery by air suspension trucks to Atlanta airport, through to booking space at short notice on a 747 freighter, then transporting the cargo to Dongjiang Free Trade Port (DFTP) near to Tianjin airport terminal for clearance, and on to final destination for unpacking.

Our Expertise and Services

With the strengths below, Dimerco proposed the most cost-effective solution to handle the shipment including a fuselage, which is categorized as class 9 Dangerous Goods (DG).

  • Dangerous Goods Certified
  • Professional Consultation on Customer’s Benefit from the Preferential Policy
  • Constant Real-Time Communications
  • Airlines & Trucking Relationship Development

Dimerco Experience

Dimerco provided a tailored one-stop end-to-end full-scale service, including communication with the shipper with details of dangerous goods, as well as consultation with supply chain vendors for packing and delivery. We arranged for storage at a bonded warehouse with preferential rates, customs clearance and timely status updates throughout. Our customer, who we have served for several years, is delighted with our professional service.

Aerospace- Helicopters

Seeking to be the most competitive global transportation & logistics service provider, integrator & consultant, Dimerco took the initiative to deliver customized logistics solution for Aerospace industry, mainly in the general aviation sector. For aircraft cargo such as Dangerous (DG) and Non- Dangerous (NDG) parts, accessories, helicopters, etc., Dimerco has rich experience in offering services for transporting.

The unique and complex features of Aerospace cargo require specialized and professional handling in terms of transportation and storage. Dimerco is able to design suitable solutions as per specific requirements.

Our Expertise and Services

Being a global logistics service provider, Dimerco possesses an extensive global network that provides efficient and reliable services. Moreover, Dimerco’s strong carrier relationships ensure the best logistics solution is provided to our customers. As for customs clearance, Dimerco’s experience and know-how enables fast customs declaration for aircraft cargo.

With increased demand for aircraft shipments in the general aviation sector, Dimerco’s extensive experience in controlling and managing transport services enables us to successfully monitor scheduled shipments efficiently and ensure safe delivery.

Our services include:

  • Cargo insurance
  • Customs clearance pre-setup and guidance
  • Door-to-door or door-to-port services
  • Truck delivery solutions
  • Palletizing solutions

Dimerco Experience:

Helicopter delivery:

Dimerco success stories:

By sea: Bell 407 - 40’HQ - USA to China - loading at origin

By sea: Bell 407 - 40’HQ - USA to China - unloading at destination

By air: Bell 407 helicopter - Chicago to Guangzhou

Apparel & Textiles

Apparel logistics is a different world, more trend-driven than other Industries. So apart from moving freight from factory to market, adjustments may need to be implemented at a moment’s notice to take into account new materials and designs. Increasingly, apparel companies are turning to technology solutions to help meet supply chain demands in this very competitive market environment.

Inherent in these complex global supply chains are issues with managing raw materials and finished goods moving among global regions including Asia, India, Africa, and Latin America. By utilizing the Dimerco Collaboration Service Platform (CSP), our customers can access visibility of consolidation points and manage the supply chain from the vendors’ raw materials, to the factories that cut, style, and package the finished products, to the global distribution centers, and to the end market.

Our Expertise and Services

Dimerco Express Group meets these demands with a custom flexible Web-based system, Dimerco Value Plus System©, including a Warehouse Management System (WMS) module to combat supply chain obstacles.

Our Web-based technology provides real-time information to allow apparel companies to better track their product across the global supply chain, making it easier to make timely decisions on changes to colors, styles, sizes and where products are being sold by utilizing one of our custom reports. With the help of a high tech supply chain monitoring system, which includes using electronic data interchange (EDI) platforms thru Applicability Statement 2 (AS2) connections and sending an advanced shipment notices (ASN), importers can access information such as when goods left from the original port, when goods are estimated to arrive, with key milestone events, including customs.

Supported by Dimerco’s advanced technologies, customers can streamline the logistics process and have access to data early in the supply chain, with the value benefitting players from manufacturer to retailers. Furthermore, our customers will continue to take the lead in transitioning the apparel industry from manual and fractured management to being run globally through a high tech network.

Our services include:

  • Managing raw materials with purchase order management and electronic data interchange visibility and tracking
  • Warehouse services
  • Total solution from raw materials to the market
  • Expertise on local customs and compliance in foreign countries (APAC)
  • Value-added services.
  • Pick and pack solutions

Charter Service- Aerospace Equipment

Consumer Electronics

The consumer electronics industry is a major driver of the global economy, with vendors rushing to get their latest gadgets to market quickly - from smarter computers, to smaller, more energy-efficient tablets, to the newest trending cell phones. New products are released throughout the year. To handle the shipping of these goods requires intricate knowledge of each client’s specific lead times, from manufacturing lead times to "on the shelf" sales timelines, as well as an understanding of shipping requirements and return material authorization (RMA) policies. Succeeding in such a fast-paced, ever-changing environment requires a logistics partner that truly understands its client's needs and can help its customers manage the supply chain.

Understanding the supply chain of the consumer electronics industry has been the key to our success.

Our Expertise and Services

Tailor-made solutions to meet each client's specific needs and requirements

Our services include:

  • Purchase order management
  • Air and ocean services
  • Transload trucking capabilities
  • Electronic data interchange connectivity
  • Sea/air service options
  • Alternate routing during critical periods
  • Carrier relationships to help expedite critical shipments
  • Web-based tracking visibility

CBTF- Introduction

In line with China’s aggressive “One Road, One Belt” initiative and Dimerco’s positioning as “Your China & ASEAN Logistics Specialist”, Dimerco has seen an increase in demand for its service product, Cross-Border Train Freight (CBTF). Dimerco’s CBTF service offers customers with routes that connect China with Europe, Central Asia, and Russia. With over 7 years of experience in cross-border train freight, Dimerco’s experienced team is ready to offer a safe and stable alternative to the traditional Air and Ocean transportation method.

Our Expertise and Services

Using the Europe-China cross-border railway, Dimerco team coordinated all elements of the journey, liaising closely with the railway company as well as trucking partners ensuring a smooth process and delivering on site earlier than planned. The key priority and challenges are:

  • Railway Space Secured
  • Transit Time Controlled
  • Freight Safety Monitored

Dimerco Experience

Dimerco arranged for transportation of nine containers of high value furniture from Germany to Zhengzhou, then by road freight to the final destination in Beijing. The containers were only 14 days in transit, compared to the usual 30 days it takes to be shipped by ocean from Hamburg to Tianjin, while costs were reduced by an impressive 70% compared to air freight. All issues that arose were swiftly and efficiently managed by Dimerco, while the customer was kept informed of the progress at every stage, which exceeding the customer’s expectations.

CBTF- Beijing Daxing Int'l Airport

On average, train freight is 70% cheaper than air freight, up to 20 days faster than ocean freight and can be GPS tracked more effectively. Utilizing its dedicated Dimerco Value Plus System® and the latest module, 'eRMS - Railway Freight Management System', specifically designed to manage cross-border train freight, the company was to coordinate each leg of the journey ensuring smooth end-to-end transition between road and rail, handling complex customs clearance requirements at the borders and keeping the customer informed at each stage.

Our Expertise and Services

Dimerco shipped the vital 33 tons of valves for the pipeline from Milan, Italy to Zhengzhou, China by cross-border train freight, saving the customer nearly three weeks transit time compared to ocean shipments previously also handled by Dimerco. Additionally, the parts were delivered on time to three destinations along the route of the pipeline during a major national holiday in China. The keys to the success are:

  • Dedicated Cross-Border Train Freight (CBTF) Task Force Team Onsite Monitoring
  • Close Communication with Customer & Strategic Partners
  • Professional Operation Team on Documentation and Customs Clearance

Dimerco Experience

Dimerco successfully streamlined the total freight transportation process for the delivery of components crucial to the completion of the aviation fuel pipeline - the beginning stage in the construction of the new Beijing Daxing Int'l Airport. At Dimerco we make sure to keep abreast of latest trends and regulations, so that we can provide optimized, efficient and cost-effective solutions for our customers, based on their specific requirements. In this case, we recognized that cross-border train freight would provide the fastest route to destination. However, to deliver a seamless solution, it was necessary to work closely with our long-term trusted strategic partner in Italy and deploy Dimerco's experience in train freight and technology to manage the complexities involved.

Event Logistics- Effective Recovery Plan

Dimerco overcomes delays to deliver outsize cargo on time for packaging machinery from Guangzhou, China to Orlando, U.S.A.

Our Expertise and Services

Event Logistics is an important part of the award-winning logistics specialists’ portfolio of services. Dimerco’s global network of offices with local teams at origin and destination, together with world leading technology, a wide service offering and key strategic partners worldwide, enables Dimerco to deliver customized services to meet highly specific transportation requirements with flexible, cost-effective solutions. The key priority and challenges are:

  • Dedicated Team for Transit Time Control
  • Effective Recovery Plan & Alternative Option Development
  • Effective Communication & Work with Trusted Strategic Partners

Dimerco Experience

When vessel delays and a Customs hold on arrival at Savannah Port in U.S.A. threatened to prevent Chinese customer, a Leading Packaging Machinery Supplier of the Bottling Industry, from exhibiting at a major trade show in Florida, Dimerco’s responsive solution saved the situation, ensuring that the 9 massive blow moulding, filling and capping machines, totaling 26.9 metric tons in weight, were in place on time for day one of the event.

Medical & Health

Dimerco continually strives to be the most competitive global transportation & logistics service provider, integrator and consultant, within the ever expanding medical device and equipment supply chain. A dedicated team of Medical & Health personnel work to provide customers professional logistics solutions to manage, implement and accomplish your logistics strategy. Our experience handling medical projects, especially for medical devices, medical equipment, and diagnostic testing kits, allows for increased efficiency, speed, compliance and performance of your global supply chain.

Dimerco’s professional team provides shipment visibility and monitoring capabilities, allowing the supply chain to be continually monitored, evaluated and adjusted to optimize internal productivity.

Our Expertise and Services

Our Services

  • Supply chain optimization to match the requirements of specific products
  • Time sensitive consideration: Flexible, fast and responsive logistics processes– 24/7/365
  • Regulatory and compliance expertise worldwide
  • Technology to access your supply chain including web-based monitoring
  • Flexible and alternate routings solutions during critical periods
  • Carrier relationships to help expedite critical shipments
  • Product consultation from packaging to fulfillment

Oil & Gas- Petrochemical Pumps

To manage the project complexity and meet our customer’s extremely tight deadline, Dimerco leverages its local expertise, relationship with two selected airlines and local customs, network of contacts and innovative use of social media. And we manage diversified shipments via multi-modal platforms for customers in the Oil & Gas industry between North America, Greater China, Southeast Asia, Europe, and the Middle East.

Our Expertise and Services

With the strengths below, Dimerco has been confirmed as preferred vendor by one of the top three national oil companies in China for handling urgent project shipments from North America to China.

  • Professional Consultation
  • Complete Project Programs
  • Rapid Response and Contingency Management
  • Carrier Relationship Development

Dimerco Experience

Just two weeks after being invited to the initial bid, Dimerco shipped 30 tons of oversized petrochemical pumps for one of the largest national oil companies in China, from Los Angeles in USA to Tianjin in China, via airfreight. Our team not only took the strategic decision to split the shipment into two routes into China, but also collaborated efficiently with selected carriers and contacts at Tianjin Customs, clearing the split shipments within 24 hours, while effectively maintaining real-time communication with both customer and Dimerco team members via a group chat social media channel, providing live updates from start to finish.

Oil & Gas- Odd-Size Cargo

Seeking to be the most competitive global transportation and logistics service provider, integrator and consultant, Dimerco Oil & Gas dedicated team provide you professional logistics solution to help you well manage your logistics strategy. With Dimerco’s global network, staff expertise, and airline relationship, we are able to provide the competitive logistics solution to satisfy your need.

Our Expertise and Services

We have years of experience and knowledge in handling odd-size cargo for air freight service which requires special equipment for loading and unloading, such as for cargo over 10 tons per unit (generators, compressors, air taggers, etc.) or for over 1,000cm in length. Deadline, urgency of delivery and close shipment monitoring are our key areas of expertise when it comes to handling Oil & Gas projects.

Our competitive advantages:

  • One-stop shopping of specialized & integrated logistics services
  • Comprehensive range of modular services available
  • Strategically placed global network
  • Supply chain security
  • Solution-oriented services provided by a dedicated staff
  • Experienced and multimodal cross-trained staff
  • Single point of contact
  • Key account management & KPI tracking
  • Standard operating procedures (SOP) for all clients
  • 24/7 global support
  • High-end customized IT solutions
  • Supply chain optimization

Our Services

  • Key-account management with a dedicated Dimerco team
  • Oil & Gas supply chain management
  • Air & sea chartering
  • Project management
  • PO management and Web tracking
  • Marine/cargo insurance, surveys & inspections
  • Route surveys and site inspections
  • Out-of-gauge & heavy lift transport engineering
  • Crane supply, manpower & supervision
  • Hand carry
  • Priority & swift rider
  • Courier services
  • 24/7 emergency support hotline

Project Cargo- New Manufacturing Base in Malaysia

Dimerco has supported its customer -world leader in mechanical steel for renewable energy solutions- in establishing a new manufacturing base in Malaysia, enabling their customer to import equipment, raw materials and produce finished goods for export directly to the United States.

Our Expertise and Services

Dimerco planned and managed the entire 6-day logistics process to ship the first 122 steel coils weighing over 3,000 metric tons from port to warehouse, including storage, sample cutting, re-wrapping and packing, as well as handling customs clearance and distribution to the consignee. In order to achieve smooth customs clearance, Dimerco's dedicated team also arranged sample cutting for SIRIM (Standard and Industrial Research Institute of Malaysia) Inspection, arranging for a subcontractor to slight 3 baby coils from the 25 tons mother coil and ensuring each coil was labelled accurately on arrival at port, before inspection. The key elements include:

  • Professional Consultation of Specific Requirements of Coil Import & Transfer in Malaysia
  • Onsite Monitoring & 24-Hour Live Updates to Customer
  • Knowledge of Free Zone Authority Regulations & SIRIM Inspection

Dimerco Experience

Dimerco previously shipped heavy production equipment for the customer from Suzhou in China to Malaysia. And in the light of the China-US tariff stand-off, the customer has decided to not only build new factory in Malaysia but also ship raw material from South Korea/Taiwan to Malaysia via ocean freight, with Dimerco handling all operations from the destination port. Our experience and deep market knowledge in this region enabled us to provide a comprehensive and seamless service to our customer who is operating in an unfamiliar market to them. We transferred the cargo to a warehouse in the Free Zone Authority and worked through the night to achieve a rapid transit time, as well as liaising with trusted partners on utilizing specialist equipment required to handle the heavy freight and dispatching local transportation with low-bed trailers.

Project Cargo- Mega Reservoirs

Dimerco has demonstrated its flexibility and creative thinking to pull off major freight projects transporting over-sized cargo for leading manufacturers. Executing highly complex cargo project relied heavily on Dimerco’s expertise and long term-relationships with carriers.

Our Expertise and Services

Our considerable experience in logistics planning enables us to make smart decisions such as opting for a container carrier rather than a bulk handling vessel and the utilization on 40’ Super Rack (SR) containers, which are larger and scarcer than 40’ Flat Rack (FR) containers. The key elements include:

  • Professional Consultation
  • Supply Chain Close Coordination
  • Carrier Relationship Development

Dimerco Experience

The Water Security Mega Reservoirs Project in the Middle East achieved a cost saving on ocean freight around 9% by layering between 6 and 7 pipe spools in each of the packing cases. And the key is to solve the issue of boxing up pipe spools of differing sizes into 159 wooden cases with a total weight of 760,000kgs and size of 4,300cbm. Besides, all logistics were carefully mapped taking account of the location of the warehouses and terminals ensuring their close proximity to the trucking carriers.

Project Cargo- Oversize Agricultural Machinery

When the world’s largest tractor brand asks for oversize agricultural machinery to be shipped from Chennai to Chicago inside a week, only a logistics company with the necessary global infrastructure, industry experience and network of strategic partners can meet the challenge.

Our Expertise and Services

To achieve this feat, Dimerco coordinated and worked closely with its team of best-in-class partners, supervising bespoke packaging and palletizing specialists at the customer’s factory, managing warehousing and trucking providers, expediting customs clearance and arranging final delivery. The key priority and challenges are:

  • Customized Service with Onsite Support
  • Daily Status Updates throughout The Process
  • Close Work with Best-In-Class Partners

Dimerco Experience

Following initial evaluation and planning, the entire process took Dimerco just six days door-to-door by air, from receiving the freight in India to palletizing, packing and transporting the oversize tractors, whose combined weight was over 10,000 kg, to delivery at their final destination in the US. This contributed to our customer's confidence in Dimerco and demonstrated our commitment and ability to deliver a successful solution.

Semiconductor

Semiconductors are the foundation of modern electronics with related shipping demand mainly comprised of spare parts and capital equipment. Shipping these types of goods tend to be time sensitive and complex. For “Spare Parts” shipments, delivery time is extremely time sensitive, with shortest transit times, i.e. NFO (Next Flight Out) or “Critical Machine Down” shipment services being in high demand. As for capital equipment, other than the consideration for high level of safety and security, any oversized equipment has to be processed and shipped under careful guidelines in order to ensure a smooth and efficient supply chain flow. For this, Dimerco provides specialized arrangement and provides complete handling from point of manufacture to final consignee. With our know-how and years of experience, we can fulfill the most detailed requirements from our customers.

Our services include:

  • Time sensitive shipments – (NFO & Critical Machine Down)
  • High sensitivity and oversized shipment support
  • Climate-controlled shipments
  • Air ride & climate-controlled trucking transportation
  • Crating, rigging & white glove services
  • Other customized services
    - Specialized expertise handling team
    - Shipping planning and cost analysis
    - Customized safety & operating procedure
    - On-site shipment handling & monitoring
    - Irregularity management
    - Rehearsal and risk management
    - All risk cargo insurance

Service Logistics

Diversified International Service Logistics (DSL) is a Dimerco Express Group Company. DSL delivers unsurpassed performance in mission critical service logistics for leading companies needing global solutions to meet their customers’ operational requirements.

DSL understands the basic importance of delivering the right part to the right place at the right time, but also realizes it is equally important to provide information through a user friendly system that keeps clients informed.

We can start small and grow with a customer by providing single or multiple warehousing locations and expanding as the business grows. We can also leverage our 130+ locations around the world and provide a more integrated solution that can “hit the ground running.” Each solution is tailored to your specific needs and designed to be flexible to change and grow to keep in line with your expanding business and more detailed requirements.

Our Expertise and Services

Leveraging the resources and capabilities of our parent company (Dimerco Express), we can provide customers a complete solution that includes supply chain, customer distribution, and product support/reverse logistics services.

Our services include:

  • Total solution - one-stop-shopping
  • Strategic logistics/warehousing operations around the world
  • RMA/reserve logistics /24x7 customer service
  • 4 hour/same day/ next business day delivery to local markets
  • Provide transport management where required
  • Systems: Web-based IT system for order entry & inventory management
  • Fiscal representation/ VAT management
  • Value-added services: Product integration, product triage

Our Core Competencies:

  • Specialized supply chain management team
  • Global service solutions for high-tech industry
    - Semiconductor equipment manufactures
    - Network & telecom equipment
    - Medical equipment
  • Customized global logistics solution tailored to meet each customer’s needs
  • Hub/depot warehouse operation (Global re-supply)
  • Global Web-based (real time) IT system
  • Inventory management control
  • 24/7 critical parts delivery centers
  • Reserve logistics, returns & repair management
  • Carrier management
  • Fiscal services and customer planning

Our Network Partners:

  • Best in class, best in country
    - Providers focus on high tech
    - Combine depot operation with mission critical delivery
    - Full forwarding & customer clearance and fiscal competencies
    - 24/7 on call with English-language support